Privacy Policy

Privacy Policy

Introduction

Welcome to https://divorce-mediation.storysurge.net (hereafter referred to as “our website” or “we”). We are committed to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy outlines our practices regarding data collection, storage, and usage, ensuring compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Sales and Service Act (UCPA), USA
  • Connecticut Personal Information Protection Act (CTDPA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our website, including but not limited to:

  1. Accessing and using our applications and services as a registered user.
  2. Browsing and interacting with our websites linked to this Privacy Policy.
  3. Receiving communications from us via email, phone, or text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These entities have their own privacy policies governing data collection and usage, which you should review before using their services.

Processing Activities

This Privacy Policy governs the following interactions:

  1. Account and Service Usage: When you create an account, log in, or use our applications and services as an authorized user.
  2. Website Visits: All activities conducted on our websites, including page views, form submissions, and downloads.
  3. Communications: Any time you choose to receive newsletters, promotional emails, calls, or texts/SMS from us.

Personal Data Collection

We collect various types of personal data, which can be broadly categorized as follows:

  1. Account Information: This includes your user name, registration details, and password information.
  2. Payment Details: All financial information required for processing payments, such as credit card numbers, billing addresses, and payment history.
  3. Financial Data: Any financial records or transaction-related data shared with us.
  4. Purchase Information: Details about products or services purchased from our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and improved user experience.
  6. Location Data: Information about your geographical location when you interact with our services (with your consent).
  7. Feedback and Reviews: Any comments, reviews, or feedback you choose to provide.
  8. Social Media Information: Data obtained from social media platforms when you connect your accounts or share content through our services.
  9. Product Interest: Information about the products you show interest in or purchase on our platform.

We collect this data using multiple methods: user input forms, direct interactions with our support team, automated technologies (such as cookies and device identifiers), and third-party providers who assist us in delivering services.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes. These technologies can be categorized as:

  1. Strictly Necessary: These cookies are essential for the basic functionality of our website, ensuring secure access and enabling certain features.
  2. Preferences: Cookies that remember your preferences, language settings, and other customization options.
  3. Analytics: Tracking tools that help us analyze user behavior, provide insights, and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal requirements. Upon no longer requiring this data, we securely delete or anonymize it to protect your privacy.

Security Measures

We prioritize the protection of your personal data and implement robust security measures to safeguard it:

  • Employing encryption for secure data transmission and storage.
  • Engaging trusted third-party processors who adhere to strict data handling protocols.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Our services are not intended for individuals under the age of 18 (or a younger age as defined by local law). We do not knowingly collect personal data from children, and you represent that you are at least the minimum age required to use our platform when providing any information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to certain exceptions.
  • Restriction: Limiting the use or processing of your personal data under specific circumstances.
  • Portability: Receiving a copy of your personal data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for specific purposes.
  • Non-Discrimination: Ensuring that you are not subjected to unfair treatment due to exercising your data rights.

To exercise these rights or if you have any data-related queries, please contact our privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will post a clear notice on our website before implementing significant changes and inform you via email (if applicable) when substantial updates are made.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions regarding data handling, please contact us: